- Answers every call, on the first ring, around the clock
- Qualifies the caller and captures why they rang
- Books appointments straight into your calendar
- Routes anything it shouldn't handle to the right person
- Writes the interaction back to your systems
Custom AI employees.
Built for your business.
Give us the job. Any job. We design, build, integrate and deploy a custom AI employee that actually does the work, inside the systems you already run.
Free 30-minute AI Employee Design Call. No deck, no pitch. We map the job.
Six examples of roles we build. Yours will be someone else entirely.
Where our own AI employees went to work first
Our own operating businesses, where every employee held a real job before we sold one. The story
Demos are easy.
Employees have to show up for work.
Anyone can make an AI answer a question on a stage. Holding a real position is a different discipline entirely.
- A happy path
- One question it was built to answer
- A friendly audience
- No consequences when it's wrong
- Nobody checking the result tomorrow
- Access to the real systems, with real credentials
- Explicit authority limits: what it may never do
- An escalation path when it hits the edge of its job
- Testing against realistic work before day one
- Monitoring, and a number it is held to every month
That distance, between something that answers and something that holds a position, is the entire job. It is what we build, and it is the only thing we charge for.
- 10:42:03Read invoice #49392ok
- 10:42:11Checked payment history (7 prior invoices)ok
- 10:42:19Checked CRM notes - no open disputeok
- 10:42:34Authority check: routine reminderpermitted
- 10:43:02Drafted follow-up (tone: second reminder)ok
- 10:44:10Sent email to ap@northgate-supply.comok
- 10:44:12Scheduled follow-up +48hok
- 10:44:13Logged activity to CRMok
Sample format. The real thing is queryable, exportable, and retained for as long as your policy requires.
What job do you need done?
These six are examples, not a menu. They're six roles we have built end to end. Every employee we build is designed from scratch around your business, your systems and your workflows. If you can describe the job, we can build the employee that does it.
- Monitors the shared inbox and chat queue
- Looks up the customer, the order, the history
- Resolves the routine requests end to end
- Escalates the genuine exceptions with full context
- Never invents a policy it wasn't given
- Responds to every inbound lead in seconds, not days
- Researches the prospect before it writes a word
- Follows up relentlessly, and stops when it should
- Books meetings onto the right rep's calendar
- Keeps the CRM honest without being asked
- Watches every overdue invoice, every day
- Prioritises accounts by value and likelihood
- Sends the follow-up, logs the promise, chases again
- Answers routine payment questions directly
- Escalates disputes before they become write-offs
- Sources candidates against a real scorecard
- Screens every application on the day it lands
- Runs first-round interviews and scores them
- Schedules the shortlist without the email tennis
- Tells you honestly when the pipeline is thin
- Processes the repetitive work nobody wants
- Monitors workflows and catches the exceptions
- Executes approved actions across your systems
- Produces the report that used to eat a morning
- Flags the pattern before it becomes a problem
You don't pick a role from a list. You describe the job.
AI the job you need done Employee
The title is whatever the job is. There is no catalogue to fit you into.
Whatever outcome you need held, the position gets designed around it: any title, any task, any system you already run. The test is whether the work is repetitive, digital, rules-and-judgement based and done through software. If your job fails that test, you'll hear it on the first call rather than after you've paid us.
Book a Call →You could rent an AI worker in five minutes.
We don't sell one.
There are subscription platforms that will hand you a generic AI worker today, and for a template-shaped job that can be enough. The other tab is open; here's the honest difference.
- The same worker everyone else gets
- Connects to the popular apps it happens to support
- You configure it, you supervise it, you debug it
- A headline price, then a price per worker, per seat, per add-on
- When your process doesn't fit the template, the template wins
- Designed around your workflow, nobody else's
- Works inside whatever you actually run, including the twenty-year-old ERP
- Built, acceptance-tested and managed for you
- Quoted against the job, in writing, after the design call
- When your systems change, keeping it working is our job
If a thirty-dollar rented worker genuinely covers your job, take it; that's a fine outcome. The jobs we're hired for are the ones that don't fit a template.
How a position gets filled.
The same nine steps every time. It is a hiring process, not a software project, which is why it produces something that survives contact with your business.
Job analysis
What must this employee actually accomplish, and what is it worth when it happens?
Workflow mapping
How is the work done today: every step, every decision, every exception.
System access
What information and tools the role requires, and how we reach them safely.
Authority design
What it may do alone, what needs a human, and what it must never touch.
Build
The employee gets made. Reasoning where judgement is needed, deterministic code where it isn't.
Acceptance test
Scored against realistic work before it touches a customer. It passes or it doesn't ship.
Probation
Deployed under supervision, earning autonomy one class of work at a time.
Employment
Approved responsibilities graduate to independent operation. Exceptions still escalate.
Performance management
Measured monthly, improved continuously, promoted when it earns it.
Your employee starts supervised
and earns autonomy.
Nobody hands a new hire the company chequebook on day one. The same judgement applies here. Every employee we deploy climbs a ladder, and it only climbs when the numbers say it should.
You decide the pace. If an employee never leaves supervised mode because you're not comfortable, that is a perfectly good outcome. It is still doing the work, you're just signing it off.
Shadow mode
Watches the work happen. Acts on nothing. Builds the ground truth we test against.
Draft mode
Proposes every action. A human sends it. You see exactly how it thinks.
Supervised mode
Acts alone on low-risk work. Anything above the line still needs approval.
Autonomous mode
Holds its approved responsibilities independently. Exceptions escalate to a named human.
What is this job costing you now?
Move the sliders to match the job you have in mind. This is your arithmetic, not ours. We've made no assumptions you can't see and change.
- This job currently costs you
- $186k
- Capacity an AI employee could hold
- $111.6k
- Every month you wait
- $9.3k
- Every working day
- $429
- Left on the table over three years
- $334.8k
Your arithmetic, from the numbers you entered above, and a planning tool rather than a promise. What building the employee costs is quoted custom on the design call: one implementation figure, one ongoing figure, in writing. If the arithmetic doesn't favor you, that's what we'll say.
Built by an operator,
not an AI agency.
CustomEmployees.ai came out of a distribution business, not a consultancy. The method exists because the first versions of it were built to fix real operational problems, with real customers on the other end and real consequences for getting it wrong.
That background is the whole product. We know where these systems break, what permissions they actually need, how legacy software fights back, and how to tell the difference between an employee that works and a demo that got lucky. Those scars are the methodology.
What that means in practice
- We will tell you when a job is a bad candidate for automation, before you've paid us to build it
- We scope what the employee does not do, in writing, before development starts
- Nothing goes live without passing a scored acceptance test you agree to in advance
- We're vendor-agnostic. We use whatever produces the most reliable employee, not whatever we resell
- You get a monthly performance review with real numbers, including the ones that look bad
Questions worth asking.
That's your decision, not ours, and we'd encourage you not to lead with it. What we sell is capacity, coverage and consistency: the same team handling several times the volume, every lead followed up, every invoice chased, a response at 2am. The stronger move is usually to redeploy people onto work that genuinely needs a human rather than to cut headcount. If the economics eventually change what your org chart looks like, that's a business decision you'll make with better information than you have today.
We'll tell you, on the first call, before you've paid anything. If the work is repetitive, digital, rules-and-judgement based and performed through software, there's a good chance an AI employee can hold meaningful parts of it. If it depends on physical presence, relationships that can't be delegated, constantly shifting undocumented rules, or data we can't reach, we'll say so. A no from us is worth more than a yes from someone who bills either way.
An authority matrix written before a line of code exists. Every action the employee could take is classified as autonomous, requires-approval, or forbidden. The forbidden ones are enforced in code, not requested in a prompt. Issuing refunds, changing bank details, deleting records, negotiating outside set limits: these are structurally unavailable to the employee, not merely discouraged. On top of that: a probation period, escalation rules, an audit trail of every action, and spending limits. The full mechanics are in how we handle your access.
You decide the wording, and it gets written down before anything is built. How the employee introduces itself, and how it answers questions about what it is, is agreed with you and written into the job description alongside the authority matrix, before the build starts. If your industry or your jurisdiction sets a specific disclosure rule, that gets fixed in the same document.
Whichever produces the most reliable employee for your job, and we'll tell you exactly what we picked and why. We're not a reseller for any model provider, so we have no reason to force one into a role it's wrong for. Model choice is an implementation decision we make on evidence and revisit when better options appear. What you're buying is the job being done, not a particular vendor's logo.
For a role touching one or two systems, typically two to four weeks to deployment, then a three-week probation before full autonomy. Builds spanning several systems run four to eight weeks depending on how cooperative those systems are. The honest variable is almost never the AI. It's how quickly we can get credentialed access to your systems and a decision-maker who can answer questions about edge cases.
Two models, agreed before development starts, never after. In managed employment, we own and operate the infrastructure and you pay to keep the employee on staff. That is the common choice, and the cheaper one. In an owned deployment, you take the code and run it on your infrastructure; that costs substantially more and the IP boundaries are written into the agreement up front. Your data is always yours in both.
They go into an access-controlled secrets vault, never into code or prompts, and the employee works under its own service account scoped to the narrowest permissions the job allows. Every action it takes is logged, you can revoke the account in your own systems at any time, and when the engagement ends, access ends with it. The full mechanics are in how we handle your access.
There's no price list, deliberately. Every employee is designed around one specific job, so the quote is built the same way: one implementation figure and one ongoing management figure, in writing, after the free design call and before you commit a dollar. On the call we also do the arithmetic on what the job costs you today, so you can judge the quote against something real. If the numbers don't favor you, that's what we'll tell you.
Monitoring and incident response, model and usage costs, integration maintenance when your systems change underneath us, failure review on anything that went wrong, new training for edge cases the employee hasn't met before, small workflow improvements, security updates, and a written monthly performance review. An AI employee left unattended degrades. Your systems change, your policies change, edge cases accumulate. Ongoing management is what keeps it employed rather than merely installed.
Two things are true before you're ever depending on it. It does not deploy at all if it misses the pass mark on the acceptance test you agreed up front, so an employee that can't do the job never reaches your customers. And once it is live it works under its own service account in your systems, which you can disable yourself at any time; it stops there and then, without asking us first.
Tell us the job.
We'll build the employee.
A 30-minute design call. We map the role, the systems and the arithmetic, and you get an honest answer either way.